While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. If you are not completely satisfied with your purchase, we offer a 28 day return policy. Except for faulty goods, all items must be returned to us in a saleable condition. They must be returned unused and in their original, undamaged packaging. When trying on clothing, please ensure that you are not wearing any deodorant or fragrance that may leave a mark or scent.
Please note that any alternations on products would void the 28 day return policy.
All Returns must be sent back to:
Ghost Retail Limited,
Haslemere Business Centre,
How to Return your items:
We offer a 28 day return policy to our International customers. Any charges incurred for returning goods back to us for refund are the responsibility of the customer.
Ensure you return your item(s) within 28 days of receipt. The goods must be returned unused, in their original, undamaged packaging.
Complete the returns form enclosed with your item(s) and place the completed returns form in the parcel. Please be sure to fill out your order number, reason for return, your name, address and postcode in the mandatory fields.
Please make sure you write on the parcel “British Returned Goods”.
We strongly recommend that you use registered post, recorded delivery or another secure method of delivery from a reputable carrier, retaining the receipt until you have received credit for the returned items. We regret that we cannot be held responsible for non-delivery of returned goods.
PLEASE NOTE: you will receive your refund credit within 10 days of the item(s) being received back at our warehouse. An email will be sent to confirm that we have processed your return.