Issue description
Customers may contact support because the first order discount code was delivered too late, was not entered at checkout, or is no longer eligible for the order. In most cases, discount codes must be applied before the order is completed.
Can the discount be applied after the order is placed?
In many cases, promo codes cannot be added retroactively once an order has been submitted. If your order has not yet been processed, support may be able to review it, but this is not guaranteed.
What to check first
- Confirm that the code is spelt correctly.
- Make sure the code is entered before completing checkout.
- Check whether the code has expired or has already been used.
- Review the terms and conditions for first-order eligibility, minimum spend, or product exclusions.
- Verify that the discount was not already applied automatically or replaced by another promotion.
How to apply the code on a new order
- Add the eligible items to your cart.
- Go to checkout.
- Copy and paste the code in the promo or discount code field.
- Confirm that the discount appears before you place the order.
- Complete payment and save your confirmation email for reference.
If you already placed the order
If your order is already submitted, contact support as soon as possible with your order number and the email address used at checkout. We will review your request and let you know whether any adjustment is possible.
Contact support
To request a review, please contact us at https://www.ghost.co.uk/contact. Include the following details so we can assist you faster:
- Order number
- Email address used for the order
- Screenshot of the promo code error, if available
- A brief explanation of when you received the code or when you noticed the issue
Additional information
If you have not yet placed your first order, you can usually still use the code at checkout if the offer is still active and your order meets the promotion requirements. If the code does not work, please review the offer terms or contact support for help.