We will be happy to make an exchange for the same style of the same value but in a different size or colour, providing that they are unused, with garment tags still attached and that they are packaged securely. Exchanges will be sent free of charge. Any further exchanges will incur postal costs.
Please include your name and order number on your return form, and enclose with the item(s) you wish to exchange.
We suggest that you send the item(s) via Royal Mail Recorded Delivery (for UK mainland deliveries). We regret that we are unable to offer a refund on returned shipping costs.
To return goods, please be advised that you must return them within 28 days of the initial receipt of your order. Please complete clearly your returns form.
We can only issue refunds on items that are shipped back to us within 28 days of receipt.
All successfully returned items will only be credited to the account used to originally purchase the items(s). We are also unable to refund any shipping charges.
Please note that we are unable to refund any duty paid on the items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.
Please note that international returns will need to add the following before our warehouse address to avoid items being held at customs: ‘GOODS FROM THE UK BEING RETURNED FOR EXCHANGE’